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Services

We understand your world

Our engineers are market leaders in the field of service and repair of a huge inventory of medical products.

Each of them receives fully accredited and specific training from the manufacturers of Healthcare 21 products and are experts in the latest service and repair technologies and processes. This is augmented by dedicated service administration and parts procurement teams.

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Asset Management

Healthcare 21 has been working with customers for many years in the provision of Managed Service Contracts for medical products encompassing a range of all or some of the offered services dependent on the requirements of each site.

Services include receipt of new assets from suppliers, asset tracking, storage, collection, delivery, service, repair, traceability and reporting on lifecycle costs.

The ability to track and trace assets is vital for all medical distribution businesses and its customers alike; not only to meet legal obligations but to identify the movements and true life costs of a product during its life cycle.

Healthcare 21 Group utilise the AssetTrak System to track a range of service provision activities across the business including Service/Repair, Decontamination, Logistics and Storage.

ASSET MANAGEMENT IN DETAIL

Decontamination

Infection control is an integral part of ensuring safe service delivery for clients and staff alike. The recycling of appliances and equipment used in any environment is vital to ensure we reduce the environmental impact and promote a sustainable outlook for the long term use of medical products.

In line with infection control standards, equipment should be decontaminated and maintained to minimise the risk of transmitting a healthcare-associated infection between uses.

Healthcare 21 provide a robust validated Decontamination solution for customers to ensure that regular equipment decontamination is an integral part of the Infection Control Policy, reducing potential cross contamination and reducing spread of infection.

DECONTAMINATION IN DETAIL

Engineering & Technical Services

Healthcare 21 has a large team of highly trained and experienced engineers and repair technicians across Ireland and the UK, who undertake ongoing training and development, supported by manufacturers, ensuring their skills are relevant with the most up to date product advancements. Service and Repair work is completed in line with manufacturer approved procedures and OEM parts are used.

Healthcare 21 actively engage with customers on an ongoing basis to ensure dynamic customisable service provision to meet their ever-changing needs.

Engineering & Technical Services IN DETAIL

Sales & Marketing

At Healthcare 21, we work with you to drive improved sales, market penetration, and profitability in existing and new markets.

We have a wealth of strategic insight, built from years of industry experience and marketplace know how, unrivalled expertise and exposure via inside sales and marketing teams specialising in each therapeutic area and a commitment to on-demand, convenient, customer services that build lasting relationships with HCP’s.

With nearly 100 of the world’s leading healthcare companies choosing us to manage their portfolio, it is no surprise we have dedicated and specialist sales and marketing teams that focus wholly upon one product range. There is no crossover, so our teams become an extension of our partners’ operations, and experts in that particular field.

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Warehousing & Logistics

Asset-tracking and distribution designed with speed and accuracy in mind.

Healthcare 21 delivers value to each of our partners by taking care of the complete sales distribution process, from the point of order to delivery, and everything in between including servicing and maintenance. This includes sophisticated asset-tracking tools, real-time data sharing and same-day delivery options right through to end of life.

We process 275,000 orders per year, so to speak to a dedicated member of staff about our distribution, tracking and logistics.

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